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Job Qualifications:

  • Graduate of any Business Course
  • With previous customer service experience (face-to-face transactions), pleasing personality.
  • Able to work with less supervision

 

Job Description:

  • Assists internal and external clients regarding inquiries, requests and complaints raised across all channels (hotline, e-mail, chat, walk-in, website, social media).
  • Coordinates with support units to resolve said clients concerns.
  • Provides pre-sales assistance in leads handling.
  • Conducts anti-attrition efforts.
  • Handles document turnover to clients.
  • Logged received inquiry/request/complaint of a client in the call log system.
  • Monitors the update of logged call/cases to concerned person/department.
  • Monitors the LPC Privilege Club Membership processing and provides update to immediate head on a monthly basis.
  • Assist sellers and clients concerning LPC Privilege Club.
  • Attend to walk-in clients
  • Update clients through calls and emails on various concerns (based on assigned or endorsed task). i.e. payment concerns, title and tax declaration, etc.
  • Attends to task endorsed by Project Team (i.e. turnover letters, retention letters, etc.

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