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Job Qualifications:

  • Any 4-year Business Course, preferably, in the line of Accounting
  • General knowledge of tax appraisal, listing, billing or collection programs, policies and procedures.
  • General knowledge of standard office methods and procedures, business English, spelling and arithmetic. Ability to make decisions relating to assigned operations in conformance with applicable laws and policies.
  • Ability to deal tactfully and courteously
  • Ability to establish and maintain effective working relationships with peers, supervisors, employees in other departments and the general public.
  • Negotiating skills is an advantage
  • MS Excel skills is a strong advantage
  • Keen on details and has strong analytical skills
  • Able to work with less supervision and can work extended hours.

 

Job Description:

  • Continuously updates knowledge of products and features, system functionality, work flow procedures, government-related policies and procedures.
  • Oversees real-time operations and documents performance via daily, weekly, monthly reports.
  • Conducts regular team meetings with direct reports to address operational and performance concerns and provides updates.
  • Prepares reports justifying the section’s performance with analysis ad action plans.
  • Handles escalations and ensures resolution and customer feedback.
  • Monitors resolution of open cases in accordance with the SLA and coordinates with other supports groups to.
  • Coordinates with other support groups and even agent groups to ensure customer satisfaction.
  • Conducts training, coaching and mentoring of direct reports ensuring excellent results in over-all performance.
  • Oversees quality control/assurance-related initiatives like site vitis.
  • Ensure timely liquidation of funds/advances.
  • Able to handle actual title transfer activities

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